• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
If you're having print quality issues Click here for more tips!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
HP Recommended
HP Officejet 8014e
Microsoft Windows 10 (64-bit)

Hello All.
Your comments are much appreciated.
Can anyone confirm if correct, that it is impossible to remove "Cartridge Protection", and use non HP original Ink cartridges on a HP Officejet 8014e.

 

3 REPLIES 3
HP Recommended

@netnissen 

 

Welcome to the HP Community.

 

True - The OfficeJet  8014e must use HP genuine cartridges - and if trying to use refilled cartridges, only cartridges containing an original HP chip can be used.  Important:  "Refilled" or "Re-manufactured" cartridges, regardless of the HP chip, are not guaranteed to work.

 

What if?

IF the printer has had the HP+ service enabled, then there are additional restrictions.

 

HP+ > Benefits, Requirements, Your Responsibilities

HP+ Printing – Website / Information / FAQ

 

The comments in the FAQ apply.

 

For example:

Section What is HP standard

At time of writing - excerpted content:

HP standard printers are printers available without the benefits of HP+. HP standard printers, however, are intended to work only with cartridges that have a new or reused HP chip or circuitry, and they use dynamic security measures to block cartridges using a non-HP chip or circuitry. Periodic firmware updates will maintain the effectiveness of these measures and block cartridges that previously worked. A reused HP chip or circuitry enables the use of reused, re-manufactured, and refilled cartridges.

 

==============================================================

More information here:

HP Printers - Dynamic Security Enabled Printers

 

 

HP Definition > Cartridge Protection

 

Cartridge Protection is a setting (not related to the requirement to use HP cartridges) that is used to protect the installed cartridges from being removed and then installed into another printer. 

 

Cartridge Protection might be enabled in an unprotected community access area or a common work environment to protect against cartridge theft. 

 

The setting is not available on all printers (or might not be available on any newer printers).  ?

 

Cartridge Protection might still be found on an Enterprise printer and some HP Laser printers that are typically used in an office environment.

 

Example - Older HP OfficeJet Pro 8630 - EWS - Settings > Preferences > HP Cartridge Protection

HP_8630_EWS_Settings_Preferences_Cartridge-Protection_1HP_8630_EWS_Settings_Preferences_Cartridge-Protection_1

 

===================================================

 

HP Printer Support Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP OfficeJet 8014e All-in-One Printer 

 

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Helpful = Yes to say Thank You.

Question / Concern Answered, Click "Accept as Solution"

Dragon-Fur

HP Recommended

Hi again.

Thanks so much for the detailed reply.

Is there no way that I can get the HP 8014e, to accept my "non genuine" ink  Cartridge ?

It seems almost on the limit of fraud from HP's side, ONLY to allow own (very expensive) cartridges.
Is it not my own choice, if I wan to risk destroying my printer using "non genuine" ink !!!
Is this normal praxis from printer manufactures. Because if only HP, then I'll for sure choose another maker next time.

HP Recommended

@netnissen 

 

You are welcome.

We sometimes find ourselves unable to provide the answer wanted.

 

I never comment on how a company, including HP, protects its resources. 

 

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Helpful = Yes to say Thank You.

Question / Concern Answered, Click "Accept as Solution"

 

Dragon-Fur

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.