Disabling cartridge protection

[Nixtie]

Hello, I have a HP deskjet 2132 printer, and bought unofficial cartridge in Thailand where I live now. The printer does not let me print anything, because HP Smart says it is an incompatible cartridge. There used to be an option to disable cartridge protection. But I can not find it in HP Smart. I as a customer should be able to choose my own cartridges. That is by law. Can anybody tell me how I can use this cartridge?? I am already three days full of frustration busy with it. 

[Kumar0307]

@Nixtie, Welcome to the HP Support Community! I’m here to help.

HP does not recommend the use of non-HP inks. It may or may not work.

Download available firmware updates from the HP website 

With the printer on and connected to the computer, go to HP Customer Support - Software and Driver Downloads, and then identify your printer. Look for and install any available firmware updates. Refer to the document HP Printers - Updating or Upgrading Printer Firmware

The third party ink cartridges will work. But there are many cartridges in the market which is refilled and sometimes the chip is not configured to work with the printer. You need to contact the cartridge manufacturer and find out why it's not working. Try a different cartridge supplier and check if that works. 

If the issue persists, refer to - Dynamic Security Enabled Printers

There is no option to downgrade the printer firmware. If you find posts/instructions on the same from other community members, You may try it at your own discretion.

You may purchase replacement cartridges and other supplies from the HP Store or local retailers.

Hope this helps! Let me know how it goes. 

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