Disappearing ink

[Harvey42]

I bought new ink cartridges around 3 months ago, have barely used the printer and the ink has now all gone. On reflection, this has happened a lot - constantly having to buy new ink every time I go to use it. Does the ink evaporate? What can I do?

[Jay_G24]

Hi @Harvey42,

Welcome to the HP Support Community

I'd like to help!

I understand you are facing a cartridge issue.

The cartridge does dry up when the printer is not been used for a long time.

Try the steps in the documents to resolve the cartridge issue -Ink cartridge errors

Try the single cartridge mode

The printer you own can work in single-cartridge mode, wherein the printer will be able to print with one cartridge in the printer. Which will help us identify if its a cartridge issue or a printhead issue

To try single-cartridge mode follow the below steps:

• remove the black ink from the printer, leave the color in and try printing
• then remove the color ink, insert the black  in and try printing

If the error persists,

• I've sent you a private message with further instructions to get this issue sorted.
• In order to access your private messages, click the private message icon on the upper right corner of your HP community profile, next to your profile Name or simply click on this link:  https://h30434.www3.hp.com/t5/notes/privatenotespage

Also, refer to the document to know-how to store opened ink cartridges-Storing Opened Cartridges and Printheads

Hope this helps! Keep me posted. 

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