• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
If you're having print quality issues Click here for more tips!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎08-11-2021 01:06 AM

HP Recommended
Product: 4130e
Operating System: macOS 11.0 Big Sur

I have just purchased a new HP printer 4130e to replace my old hp printer which printed the pictures I am printed today perfectly....well until it broke. I use a MAC with OS Big sur 11.5.1

 

Firstly the print preview doesn't match the document when its printed. so i am wasting card and ink each time the document or picture i print fails to be what it shows on the print preview.

 

Secondly the bottom of the document always seems cut off so I have to loose an inch off the bottom of all my pictures, even though I have removed footers and headers. However if i fit to page it works fine, but that is not what I wanted.

 

Please help... i have an exhibition soon and didnt want to re align all my cards and pictures or loose an inch off the bottom of them all.

 

thanks dbee

Category:
3 people had the same question
1 REPLY 1

‎08-19-2021 04:46 AM

HP Recommended

@dbee-1

 

Welcome to the HP Support Community.

 

I'd be happy to assist you with the preview and cut off issue.

 

How is the Printer connected to the MAC? Which App are you using to print? Did this always happen?

 

Are you able to copy well?

 

Let us know 🙂

 

Thanks!


I am an HP Employee

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.