cancel
Showing results for 
Search instead for 
Did you mean: 
Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
DanielSilva
New member
2 1 0 0
Message 1 of 4
79
Flag Post

Does not Print

HP Recommended
HP 2630
Microsoft Windows 10 (64-bit)
The ink cartridges are inked, and are recognized by the printer and software.
When I send print it comes out blank.
I've done manual cleaning and via software. When I ask for cleaning via software or alignment,
the only thing that prints are small blue marks. Do you know how to help me?
3 REPLIES 3
Kumar0307
HP Support Agent
HP Support Agent
19,035 19,037 1,356 1,570
Message 2 of 4
Flag Post
HP Recommended

@DanielSilva, Welcome to the HP Support Community!

 

I see that the printer is printing blank. I appreciate your efforts in trying to resolve this issue by performing the necessary troubleshooting steps.

 

Make sure you have tried the steps mentioned in this document - No black ink, wrong colors, other print quality issues

 

Try making a standalone copy in black and color to check if that works. By this, we can conclude if this is a hardware or a driver issue.

 

If the issue persists, I'm afraid this is a hardware issue. Please reach out to the HP Technical Support team in your region regarding the service/replacement options for your printer. 

You may create a case on the website to obtain a case number if required. Kindly watch this video to know how.

 

Keep me posted for any other assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

Reply
0 Kudos
DanielSilva
Author
New member
2 1 0 0
Message 3 of 4
Flag Post
HP Recommended

Hello Maybe the only solution is buy a new cartridge.

Reply
0 Kudos
Tags (1)
Kumar0307
HP Support Agent
HP Support Agent
19,035 19,037 1,356 1,570
Message 4 of 4
Flag Post
HP Recommended

@DanielSilva

 

Yes, it could be the ink cartridges that are defective. Or, if the printer is not used for a long time, ink could have dried up.

You may visit Hp Store to buy the compatible ink cartridges.

 

Keep me posted for any other assistance.

KUMAR0307
I am an HP Employee

Reply
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation