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‎01-09-2022 12:20 PM

HP Recommended
Product: Envy 6055
Operating System: macOS 10.15 Catalina

Does not print at all. Ink levels show half full. Am unable to connect the HPSmart app to the internet keeps saying connect to the internet - I am connected to the internet - to find out what steps to take since this does not have a touch screen. I'm ready top throw it out the window. I have 12 days left on the warranty. Help! Please:(

Category:
1 REPLY 1

‎01-09-2022 06:17 PM

HP Recommended

Hello @kayk2 .
Have you changed the router?
Have you changed the password or the name of the router's wireless network?
Was your printer previously connected to another network?

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