Don't know what ink to use on HP Envy 5000 all in one - in the Middle East

[FeyRas]

I bought my printer when i lived in Canada, and took it with me to the Middle East when i moved ( i love this printer). But I haven't been able to use it because I can't find the right ink for it. Hp 65 ink isn't sold here, I read that Hp123 should work but the printer says its not compatible and I don't know what to do. PLEASE HELP

[Jay_G24 · Accepted solution]

Hi @FeyRas,

I'd like to help!

HP 123 cartridges are the right ones for the region you are at.

We need to perform a regional reset on the printer to accept cartridges from a different region.

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device. 

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer. 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

[FeyRas]

Thank you sooo much!