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    Know the Benefits of your HP account

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Note for common printer problems
Customers receiving the"will damage your computer" message along with others like "unable to access cups/tmp" or "'@%' cannot be opened" need to update their version of the macOS. Please check this article for more information: "HPxxxxx.framework" will damage your computer" message in macOS Catalina or Mojave .
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Dots, horizontal and vertical lines HP Colour LaserJet CP1215

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Microsoft Surfacebook
Microsoft Windows 10 (64-bit)

CP1215 HP Colour LaserJet. Has dots over printing, horizontal lines and vertical lines. I tried cleaning the drum with isopropyl and re-printed and the page that I received was the last photo. Looking for a cost effective way to fix this. 

 

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Samples are not visible, but typically repetitive dots or lines across page are cartridge related. If the dots are a single color, remove the cartridge that matches the defect color and check the blue/green drum on the bottom for any defects. 

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