Duplex Printing stopped

JoyceDerenas · ‎09-01-2020

Following HPs Enable duplex printing instructions, I cannot get the printed to give me duplex printing.

It printed duplex for months just fine. Have downloaded driver after driver after driver.

I'm printing so many 100 page documents now that this is annoying.

Win driver screen lists printer as Duplex unit not installed.

Of course it's installed.

Any ideas? Thank you.

ShlomiL · ‎09-01-2020

Hi,

Try following below version of the HP Print and Scan Doctor Utility by selecting your printer:

http://ftp.hp.com/pub/printers/hppsdr/patches/HPPSdr.exe

Be sure to restart your PC and allow the utility to complete the process, then check for any difference.

Try printing and check for any change, if the same remains try printing using the newly added print queue copy and check.

Shlomi

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Repairatrooper · ‎09-01-2020

You were so close to fixing your problem. Go back to the driver location where you saw the duplexer not installed (device settings) and click on "not installed" which opens a drop down menu that you can change not installed to installed.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.

lindenbe003 · ‎09-15-2020

I have the same problem listed about, but I have a macOS operating system. Any solutions to fix for a mac?

Thank you

Repairatrooper · ‎09-15-2020

Are you using the generic PS driver or the dedicated HP driver? The generic driver that Apple supplies likely will not support duplexing. Go to support.hp.com and download the setup files and install the driver and then you will have the ability to add the duplex feature if it does not detect automatically.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.

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