Dysfunctional 934XL on brandnew 6230e

[jklö]

After successful installation, setup and printing some 80 odd pages, the black ink was out and needed replacing.

So I bought a new 934XL cartridge (as suggested in the utility's supply options) - but it is NOT RECOGNIZED!

I did all the stuff recommended - update firmware, reboot printer, clean electrical contacts. Still no go.

What can I do (except trashing a brand new printer) ?

[A_Gayathri]

Hi @Jklö,

Welcome to the HP Support Community

I understand you are facing an issue with your HP OfficeJet Pro 6230 EPrinter. Not to worry I will help you to get a resolution to resolve the issue.

I see that you have already tried the troubleshooting steps thank you for trying the steps, This needs one-on-one interaction hence I'm sending a private message to assist you with the next action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
 

[jklö]

Hello Gaya

Thanks for contacting!

I managed to solve my problem by returning the cartridge as 'defective' to the shop and getting refunded.

Then I bought a standard 934  - and this is functioning correctly.

However, I'd still like to know what the most likely problem would have been. Is it possible that the XL doesn't work in this printer?

Greetings

Florian