E-O error message keeps coming back

[Kai222299]

Honestly I’m posting this hoping HP hears me and to warn others. After realizing that HP Instant Ink was charging me $2/ month and since I print very little, I was getting nothing for that money, I called to cancel Instant Ink. It took awhile but finally it was cancelled 

the VERY NEXT DAY suddenly my HP Envy 6052 won’t print and is showing an error of E-O which I google and it says is an error with the ink cartridge. The very same cartridge that is nearly full that I have been using for months with NO issues. Suddenly it’s unusable. I’ve tried reinstalling the cartridge and it will work just long enough to print the “PRINTER INFORMATION PAGE” twice, but then immediately shows the error code before I can print the document I actually need to print.

this is a joke.oh and btw HP says I have no phone support since the printer is a year old 😂😂😂

i feel like I either go buy a new cartridge despite the fact this one had tons of ink left…and then I bet money the printer still doesn’t work. OR I have an expensive piece of ***bleep*** that doesn’t work.

i cannot believe that literally the day after I realized HP was charging me monthly and I got out of that program, my printer conveniently stops working because of ink cartridge “issues”

amazing.

[Dragon-Fur]

@Kai222299 

Welcome to the HP User Community.

Yes, it is true:

• Ink is supplied only as part of an active Instant Ink Print-by-Page subscription.
• All Instant Ink cartridges remain the property of HP.
• After the contract is terminated, it is true that Instant Ink cartridges stop working and cannot be used in any printer.
• The lock is implemented whether the Instant Ink cartridges are new , full , empty , or partly used.
• Yes, all Instant Ink cartridges must be removed from the printer - these should be returned to HP.
• Purchase and install a fresh set of HP ink cartridges.

"How it works"

Details are included in the how-to documents, the Cancellation document, at the website, and within your Terms of Service contract.

 HP Instant Ink - Cancel Your HP Instant Ink Service

and

Things that are Instant Ink

Instant Ink >> Details / How-to / Articles / Contact Information

===============================================================

Start here:  Get HP Instant Ink Support

Sample Sections

• Your ink
• Your HP Instant Ink account
• Your printer connections

And / Or

At the bottom of the Support webpage

Documents > Enrolling, Solve Problems, Manage your account, Manage your ink or toner

Examples

Instant Ink Support > Solve Problems

HP Instant Ink - Manage your account

Manage your Account

Including:

Change your payment information

Change to PayPal

Apply a prepaid card

Sign into your account

Review your bill

Change plans

Change or verify your shipping address

Change your email address

About rollover pages

About page counts

About additional pages

Move your service to another country/region

Cancel your account

Recycle your cartridges

===============================================================

Instant Ink Support >> HP Instant Ink Support   

Instant Ink - Chat

Instant Ink Support Website – Read…

HP Instant Ink - Support, Information, Enroll, FAQ, Terms of Service / Contract

Not your home site?  Click the Flag to change to your region.

+++++++++++++++++++++++++++++++++++++++++++++++++++++

Examples of the Terms of Service Contract for various regions

NOTE:  The Terms of Service Contract includes contact information

 Instant Ink - Terms of Service - USA

 Instant Ink – Terms of Service - UK

 TERMINI DI SERVIZIO DI HP INSTANT INK - Italy 

Instant Ink - Terms of Service - Ireland

CONDITIONS GENERALES D’UTILISATION DU SERVICE HP INSTANT INK - France

+++++++++++++++++++++++++++++++++++++++++++++++++++++

Thank you for participating in the HP Community.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Helpful = Yes to say Thank You

Question / Concern Answered, Click "Accept as Solution"