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‎08-09-2023 12:15 PM - last edited on ‎08-15-2023 04:29 AM by Retired

HP Recommended

Hello! My office printer is a HP DeskJet Envy 6000 series. Just today I started getting the error notification that the cartridges were faulty. I've put new ones in, I've cleaned, I've reset the printer. But the same result happens—nothing. When I do test prints, everything seems to be working. My printer recently feel out of warranty, so I cannot talk to an agent. Any help is appreciated!

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1 person had the same question
1 REPLY 1

‎08-12-2023 08:23 AM

HP Recommended

Hi @WendyKPrint,

 

Welcome to the HP Support Community

 

I understand you are facing an issue with your HP DeskJet Envy 6000 series E0 Error. Not to worry I will help you to get a resolution to resolve the issue.

 

Let's perform a power drain: 

  • With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
  • Remove the USB cable, if present.
  • Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
  • Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
  • Turn on the printer and wait till the warm-up period finishes and the printer is idle

Update the printer firmware 

 

 

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!


A_Gayathri
HP Support Community Administrator.
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