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ENVY 4520 - Protected Cartridges Error Message - NOTHING WORKS!

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ENVY 4520

So back in August 2016, I posted about one of the favourite topics on this forum - the error message that tells you to remove and reinstall print cartridges or a faulty ink cartridge, in this case, it was for a BRAND NEW HP ENVY 5660.  A purported HP employee responded and indicated someone from the “appropriate team within HP” would be in touch.  Guess what, no one was ever in touch.  I still have the **bleep** printer in its original packaging collecting dust in my basement. 

 

So foolish me that decided to replace one HP printer with another one, this time an ENVY 4520 ALL-IN-ONE printer.  It acted up again with the same 'faulty ink cartridge' error about a year ago but I went through the troubleshooting steps and low and behold, it worked.  Until this week.  Printed just fine 12 days ago.  When I tried to print this past Monday Oct 5, nothing, just that good old message: HP Printer Does not Print and Error Indicates Faulty Ink Cartridge.  And then, after doing the initial troubleshooting steps, the message changed to: "PROTECTED CARTRIDGES - The indicated cartridge can only be used in the printer that initially used it and must be replaced."

 

Imagine my surprise to discover that the ENVY 4520 thinks that the BRAND NEW HP 63 Black Ink cartridge has been used in some other machine, other than the one I inserted it into, time and time again over the last 72 hours.  I have actually spent almost TWO days trying to exhaust every possible troubleshooting step in this Forum (and outside of it) because:

  1. I put in a brand new black ink cartridge the last time I printed 12 days ago
  2. I fixed this issue once before and given it was the same error message and absolutely nothing has changed with the machine (no water spills, no drops from a second floor window, no drop kicks as much as I want to do it right now), except for replacing the spent HP cartridges with ACTUAL HP CARTRIDGES ordered directly from the HP store!

Of course the machine is now out of warranty and I spent $30 on a brand new HP Black Ink cartridge (a mere 3 weeks ago) that is almost completely unused and will remain so given that I am NOT purchasing another HP printer again.  

 

 

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@HPPrinter123, Welcome to HP Support Community!

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). 

 

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.

 

Thank you for visiting the HP Support Community.

TEJ1602
I am an HP Employee

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