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‎06-30-2025 11:08 AM

HP Recommended
Product: HP ENVY Inspire 7920e All-in-One Printer

Hi, My printer's warranty expired last year and we have started having issues with cartridges not communicating. I have tried all of the trouble shooting steps (cleaning cartridges, powering off printer, replacing cartridges, returning printer settings to factory) and nothing works. I'm weighing up whether or not to get another printer. The only support available seems to be this community forum and by the time I've gt it repaired physically somewhere I'd imagine it would be more economical to go and get another printer. Does anyone have a view on this please?

1 REPLY 1

‎07-02-2025 05:56 AM

HP Recommended

@Loft_Laura13, Welcome to HP Support Community. 

 

Thank you for posting your query, I will be glad to help you. 
. I understand how frustrating it can be when your HP ENVY Inspire 7920e printer is out of warranty and starts showing cartridge communication errors, especially after you've already tried the standard troubleshooting steps.

Here’s a structured approach to help you resolve the issue or decide on your next steps:

Advanced Troubleshooting Steps

Since you've already tried the basics (power cycling, cleaning, replacing cartridges, and factory reset), here are a few additional steps you can try:

Check Cartridge Compatibility

Make sure you're using genuine HP cartridges that are compatible with the ENVY Inspire 7920e. Non-HP or refilled cartridges can sometimes cause communication issues. HP anti-counterfeit | HP® Official Site

Which cartridges work with my HP printer? | HP® Support

Update Printer Firmware

Outdated firmware can cause cartridge recognition issues. Use the HP Smart app or visit the support page to update your printer’s firmware.

Use HP Virtual Assistant

HP offers a Virtual Assistant that can guide you through more advanced diagnostics and even check if your cartridges are eligible for replacement, even out of warranty.

Try a Hard Reset

Sometimes a deeper reset can help:

  • Turn off the printer and unplug it from the wall.
  • Wait 60 seconds.
  • Plug it back in and turn it on while holding the Cancel + Wireless buttons for 10 seconds. 

You may refer to this document - HP ink cartridge issues including, incompatible, missing and not recognized errors | HP® Support
 

I hope this helps. 

 

Take care and have a good day. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

 

Max3Aj

HP Support 

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