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‎07-12-2024 11:27 AM

HP Recommended
Product: HP ENVY Photo 7855 All-in-One Printer

I'VE TRIED ALL THE SUPPORT RECOMMENDATIONS FOR FIXING THE ERROR MESSAGE AND NON WORKED. WHAT ELSE CAN I DO?

Category:
3 REPLIES 3

‎07-14-2024 09:06 AM

HP Recommended

HI @DENNISCASH,

 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

 

Here are additional steps you can try to resolve the cartridge communication error on your printer:

1. Check Cartridge Installation

  • Remove the cartridges and reinstall them to ensure they are seated correctly.

2. Clean the Contacts

  • Use a lint-free cloth or cotton swab to gently clean the copper contacts on the cartridges and inside the printer.

3. Reset the Printer

  • Perform a hard reset:
    • Turn off the printer and unplug it from the power source for about 60 seconds.
    • Plug it back in and turn it on.

4. Update Firmware

  • Check if there’s a firmware update available for your printer using the HP Smart app or printer control panel.

5. Try Different Cartridges

  • If possible, test with a new or known working cartridge to see if the error persists.

6. Check for Paper Jams or Obstructions

  • Ensure there are no paper jams or other obstructions inside the printer that could affect cartridge communication.

 

I hope this helps.

 

Take care and have a good day.

 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

 

Rachel571

HP Support

.
Sneha_01- HP support
Was this reply helpful? Yes No

‎07-14-2024 10:58 AM

HP Recommended

I've tried each of the suggested solutions. None of them fixed the problem. Any other suggestions?

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‎07-15-2024 07:15 AM

HP Recommended

Hi @DENNISCASH 

 

I'm sending out a private message to assist you with the next course of action. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

 

Hope this helps! Keep me posted for further assistance.

 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

 

Rachel571 

HP Support

.
Sneha_01- HP support
Was this reply helpful? Yes No
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