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‎11-03-2021 07:16 PM - last edited on ‎11-05-2021 10:53 AM by Retired

HP Recommended

I've an older HP laser ptr w/ < 5500 total pages ever printed, all trouble-free.  My 49A cart just quit after 3530 crisply printed pages. I replaced it w/ a 49X cart from an idled ptr. It has 42% toner left. After scores of test pages, the 'new' 49X is still printing terribly, light w/ offset ghost images, etc. The 49X drum looks as smooth & normal as the 49A drum that printed perfectly to its last page.  BTW, the ptrs & carts have always been kept & used in climate controlled office space, so there is no issue of excess heat or humidity.  Clearly my HP 49X toner cartridge is defective. I have a contrasting set of Config & Supplies status printouts showing perfection to the last page w/ the 49A and a badly printing 49X with 42% toner still left.  Where can I email a scan of these 'proof' pages and request a warranty replacement for my defective 49X? 

P.S. I have no receipt or idea where the 49X was purchased from or I'd try to return it that way...

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1 REPLY 1

‎11-05-2021 10:57 AM

HP Recommended

​​​​​​@Crews1, Welcome to the HP Support Community! I’m here to help.

 

To assist you better, what model printer are you using?

Refer to this document to know how to find the Product Name or Product Number.

 

Keep me posted for further assistance.

 

KUMAR0307
I am an HP Employee

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