Enrolled in Instant Ink but stilll cannot print

[kergarin]

Have been subscribed to Instant Ink for a few years and had to install a new black ink cartridge the other day...but I could not print. I ran through all the troubleshooting steps, cleaning & aligning the printheads but I still could not print. Tried to chat with the Virtual Assistant but got no response. Is it time to replace the printer? 

[Irfan_06]

Hi @kergarin,

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to assist you.

I see that you are facing an issue with printing on your printer.

Do you have the same issue when you make a copy on the printer standalone? (Place an original document on the scanner glass and make a copy to confirm hardware is working fine)

To understand the issue and help you, please share the details listed below:

- Are you still enrolled in the instant ink service?

- The black ink cartridge that was installed recently, is that an instant ink cartridge?

- May I know which application are you using to print?

- When was the last time your printer was connected to the network or working fine?

- Were there any changes made to your printer recently?

- May I know which devices are you using to print eg: Windows PC, Mac, or Smartphone (Android or iPhone)?

Note: Do not share any of your personal information such as serial, phone number, email ID, etc.

Take care and have a great day ahead!

Irwin6

HP Support