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I may not be in the right place to ask this question but this is where I landed in my search. 

 

My printer is fine and my quality is good.  

 

When I received my last ink cartridges I did not get an envelope to return my used cartridges.  How do I get one?

1 REPLY 1
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@Donna_Goddard, Welcome to the HP Support Community!  

  

Thanks for reaching out about your query regarding HP cartridges! 

We're thrilled to have the opportunity to assist you and provide a solution.  

  

You can return empty ink cartridges through the HP Planet Partners program. If you didn't receive a recycling envelope with your last cartridge shipment, you can request a prepaid return label or envelope on the HP Planet Partners website. Here’s how you can do that:

  1. Visit HP Planet Partners to order return supplies.
  2. Enter the required information to request a recycling envelope or label.
  3. Follow the instructions provided to return your empty cartridges at no cost.  

Hope this helps! 

Take care, and have an amazing day!  

  

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!  

  

Regards, 

ZOEY7886
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.