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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
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elynd2016
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Solved!

Envy 4512 print black and white only

HP Recommended
Envy 4512
Microsoft Windows 10 (64-bit)

Just installed new HP 63 ink cartridges and alignment page looks fine but all color docs print only black and white.  Any ideas what I can try?

1 ACCEPTED SOLUTION

Accepted Solutions
sandytechy20
HP Support Agent
HP Support Agent
28,006 27,850 1,521 1,615
Message 2 of 4
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@elynd2016

 

Welcome to the HP support community.

 

I understand that your printer is not printing in color, I am glad to assist you.

Did you make a copy and check if that prints in color?

 

Meanwhile:-

Print a Print Quality Diagnostic report from the printer control panel, then evaluate the results.

  1. Make sure to load the input tray with plain, white paper.

  2. On the printer control panel, swipe the display to the left, and then touch Setup.

  3. Touch Tools.

  4. Swipe up on the display, and then touch Print Quality Report

If that prints in color, then follow these steps:-

If it copies in color, follow the below steps to fix the issue:-

Perform root level uninstallation to remove all the printer-related software.

  • In Windows, search for and open Programs and Features.
  • Select your HP printer.
  • Select Uninstall.
  • In Windows, search for and open Devices and Printers.
  • In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
  • Open up the run command with the "Windows Key + R" key combo.
  • Type printui.exe /s and click OK.
  • Click on Drivers tab.
  • Look for HP Printer driver. If you see it click on it and click Remove at the bottom.
  • Select OK.
  • Remove all instances of the same.
  • Select Apply and OK on the Print Server Properties windows.
  • Close Devices and Printers. 
  • Restart the PC again.

Download and install printer using HP Smart app.

Click here to download the HP Smart app.

 

Update the printer firmware

Follow the steps mentioned in this HP document to update firmware:- Click here

 

Once you install the printer, change the bellow settings to print in color.

  1. Open Devices and Printers by clicking the Start button, and then, on the Start menu, clicking Devices and Printers.
  2. Right-click the printer that you want to use, and then click Printing Preferences.
  3. Make your choices, and then click OK.
  4. Under option Print color select color, then the OK button.

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

View solution in original post

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3 REPLIES 3
sandytechy20
HP Support Agent
HP Support Agent
28,006 27,850 1,521 1,615
Message 2 of 4
Flag Post
HP Recommended

@elynd2016

 

Welcome to the HP support community.

 

I understand that your printer is not printing in color, I am glad to assist you.

Did you make a copy and check if that prints in color?

 

Meanwhile:-

Print a Print Quality Diagnostic report from the printer control panel, then evaluate the results.

  1. Make sure to load the input tray with plain, white paper.

  2. On the printer control panel, swipe the display to the left, and then touch Setup.

  3. Touch Tools.

  4. Swipe up on the display, and then touch Print Quality Report

If that prints in color, then follow these steps:-

If it copies in color, follow the below steps to fix the issue:-

Perform root level uninstallation to remove all the printer-related software.

  • In Windows, search for and open Programs and Features.
  • Select your HP printer.
  • Select Uninstall.
  • In Windows, search for and open Devices and Printers.
  • In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
  • Open up the run command with the "Windows Key + R" key combo.
  • Type printui.exe /s and click OK.
  • Click on Drivers tab.
  • Look for HP Printer driver. If you see it click on it and click Remove at the bottom.
  • Select OK.
  • Remove all instances of the same.
  • Select Apply and OK on the Print Server Properties windows.
  • Close Devices and Printers. 
  • Restart the PC again.

Download and install printer using HP Smart app.

Click here to download the HP Smart app.

 

Update the printer firmware

Follow the steps mentioned in this HP document to update firmware:- Click here

 

Once you install the printer, change the bellow settings to print in color.

  1. Open Devices and Printers by clicking the Start button, and then, on the Start menu, clicking Devices and Printers.
  2. Right-click the printer that you want to use, and then click Printing Preferences.
  3. Make your choices, and then click OK.
  4. Under option Print color select color, then the OK button.

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

View solution in original post

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elynd2016
Author
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Message 3 of 4
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Thank you for your reply.  I had previously deleted and reinstalled my HP printer software and this did indeed fix my problem.

So please consider this issue resolved.

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sandytechy20
HP Support Agent
HP Support Agent
28,006 27,850 1,521 1,615
Message 4 of 4
Flag Post
HP Recommended

@elynd2016

 

Good to know that issue is resolved.

Feel free to contact us in the future if you need any assistance.

 

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

Was this reply helpful? Yes No
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