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‎02-10-2021 03:03 PM

HP Recommended
Product: Envy 4520
Operating System: Microsoft Windows 10 (32-bit)

I bought genuine HP ink cartridges for my Envy 4520 but decided to get the XL cartridges. I had a bit of trouble initially when I put them in but after a few prints I received error message: Incompatible cartridge. Use genuine HP cartridges. 

 

Anyone any ideas?

Category:
1 REPLY 1

‎02-13-2021 02:07 PM

HP Recommended

@Sonya22

 

Welcome to the HP Support Community.

 

Try the steps from here: https://support.hp.com/in-en/document/c05365403

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

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