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‎01-18-2021 04:07 AM

HP Recommended
Product: Envy 5020

Error messages to remove and replace cartridges. Have done this several times and also followed steps to clean copper contacts, and also resetting printer by disconnecting. Still same error message reappears. Any ideas? Cartridges are virtually new so not empty.

Many thanks, DNM100

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1 REPLY 1

‎01-21-2021 03:13 AM - edited ‎01-21-2021 03:13 AM

HP Recommended

@DNM100, Welcome to the HP Support Community!

 

I understand you are not able to print due to this error message.

 

Are you using HP ink cartridges?

This printer supports printing in single-cartridge mode. Insert one ink cartridge at a time to identify the defective ink cartridge.

Tap the tear drop icon on the printer screen to check the ink levels and replace any low/empty ink cartridge.

 

Kindly perform the steps mentioned in this document - HP Printer Does not Print and Error Indicates Faulty Ink Cartridge

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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