Envy 5052 Prints blank pages. Ran a troubleshooter and it said printer was fine.

[jjjrocks11]

After running troubleshooter if I print a test page, the test page will print.  If I try to print normally, it will not print, the print preview screen will show the number of pages I am trying to print but the pages are blank.

I have rebooted a couple of times. I have also put in new ink cartridges, both black and colored.

Any ideas?

[Nal_NR]

Hi @jjjrocks11 

Welcome to the HP Support Community.

I'd like to help!

Perform the following tasks in the order given. Use the printer after each task to see if the issue is resolved.

Run the automated ink cartridge cleaning tool

Clean the cartridges to resolve print quality issues including incorrect colors, streaks, and faded prints.

1. Load plain white paper in the tray.

2. On the printer control panel, swipe left on the display, and then touch Setup

   3. Touch Tools, and then touch Clean Cartridges.

   A Print Quality Diagnostic report prints.

   1. Review the page for defects and any instructions to resolve the issue. Run two more cleaning cycles, if necessary.

   Check for ink smears on the back of printouts

   Use an automated cleaning tool if there are smears of ink on the back of documents and photos.

   1. Load plain white paper in the tray.

   2. On the printer control panel, swipe left on the display, and then touch Setup

      .

   3. Touch Tools, and then touch Clean Page Smears.

      Check ink cartridges

      Very low ink levels, using non-HP cartridges, and rough handling can cause print quality issues.

      1. Replace any non-HP or refilled cartridges with genuine HP cartridges. HP supplies are available from the HP Store and local retailers.

         HP cannot guarantee the quality or reliability of non-HP or refilled cartridges. Go to HP Anti Counterfeiting and Fraud Program for more information.

      2. Check the ink levels and replace any low or empty cartridges.

         NOTE: 

         The printer features a 'backup mode' that enables printing with one cartridge. Remove the low or empty cartridge to continue printing if a replacement is not available. Depending on the cartridge removed, blacks will not be as dark and color prints will be in grayscale.

         1. Rough handling of cartridges during transport or installation can cause print quality problems. Wait a few hours for the automatic servicing routine to complete, and then try to print again.

         2. If a cartridge is bad, replace it. If you have a defective HP cartridge, it might be under warranty. Go to About Original HP Cartridges for page yield and HP Limited Warranty information to see if a cartridge is still in warranty.

            Hope this helps! Keep me posted for further assistance.
            Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!