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- HP Community
- Printers
- Printer Ink Cartridges & Print Quality
- Envy 5660 stopped printing black ink. Unit is about 10 years...

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10-13-2021 05:11 PM
My Envy 5660 has stopped printing black and only a faint bluish color. It's about 10 years old. Worked well until this past week. I changed black ink cartridges twice-both were new. I do not print daily. Would appreciate help in fixing this problem as I can't afford to buy a new printer at this time. Thank you.
10-16-2021 08:06 AM
@Owlchick, Welcome to the HP Support Community! I’m here to help.
I understand the printer is not printing in black. It's great to know that you are using this printer for 10 years now.
Kindly try the steps mentioned in this document - Black or Color Ink Not Printing, Other Print Quality Issues
Clean the ink cartridge up to 2 times and print a test page to check the result. You may remove the color ink cartridge while the cleaning process.
If you have used 2 different new black ink cartridges and the issue persists, I'm afraid the printer has gone bad.
You may still try printing using only the color ink cartridge.
I suggest you upgrade the printer. You may visit Hp Store to check the available printers.
Keep me posted for any other assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click on the YES button to reply that the response was helpful and/or to say “Thank You”.
Have a great day!
KUMAR0307
I am an HP Employee