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‎11-12-2024 03:53 PM

HP Recommended
Product: HP ENVY 5661 e-All-in-One Printer
Operating System: Microsoft Windows 11

HP Envy 5661 e-All-in-one    Windows 11

Not printing Cyan or Yellow. Did troubleshooting steps got Cyan and Yellow back but THEN  no Magenta.

Repeated  troubleshooting: (Cleaned heads, alignment, Removed printer, reinstalled, checked settings, checked for updates drivers, all current, changed cartridge,  etc)  Did it all...

Now I have black and Yellow but no Cyan OR  Magenta.

Black & white printing is fine if original is no color.  Black/Gray printing of a doc containing color, results in any blue on the doc prints out yellow instead of black or gray.  

 

 

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