Envy 6000 Ink Cartridges

[Mongojerry515]

Ink cartridges seem jammed in carriage which moves freely. When open lid don’t extend to remove. Cartridge cover remains down and not connected. E3 error message. Sitting for extended period… new 6 months ago and perhaps 10 pages printed.

[sandytechy20]

@Mongojerry515

Welcome to the HP support community.

I understand that you are getting carriage jam error, I am glad to assist you.

Reset the printer

Reset the printer to recover from printer errors or failures.

• If your printer has a rechargeable battery, remove it.
• With the printer turned on, disconnect the power cord from the printer.
• Unplug the power cord from the power source.
• Wait 60 seconds.
• Reconnect the power cord to a wall outlet and to the printer.
• NOTE: HP recommends plugging the printer directly into a wall outlet.
• Turn on the printer to complete the reset.

Check for obstructions in the carriage path

Remove any loose paper or obstructions that might be blocking the carriage path.

• Turn off the printer, and then disconnect the power cord.
• Open the cartridge access door to get to the carriage inside the printer.
• EXAMPLES OF A CARTRIDGE ACCESS DOOR
• 
• Look for and remove any obstructions in the carriage path, such as crumpled paper or dislodged labels.
• EXAMPLE OF A PRINTER WITH AN OBSTRUCTION IN THE CARRIAGE PATH
• 
• If the carriage has a latch, gently press it down to make sure it is locked into place.
• CAUTION: Ink tank printers: If the carriage latch is secured, do not press down on it. Doing so might damage the printer.
• EXAMPLES OF THE CARRIAGE LATCH
• 
• If the carriage is not locked in place, move it to each side, removing any obstructions blocking its path.
• CAUTION: Do not force the carriage to move if it is locked or stuck. This can damage the printer.
• Close the printer door.
• Reconnect the power cord, and then turn on the printer.

Refer to this HP document for further assistance:- Click here

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others. 

Cheers.