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‎06-09-2022 11:44 AM

HP Recommended
Product: HP ENVY 6055 All-In-One Printer
Operating System: Microsoft Windows 10 (64-bit)

Print quality was getting bad so just installed new HP brand color cartridge, black is HP too and was half full so didn't replace black. System shows color is full and black is half full. Did the print alignment  function, TWO cleanings, advanced cleaning and reseated both cartridges. I see absolutely no change in print quality.  All colors are light and it stopped printing black.  Printer is barely a year old!!!!  Does HP program them to die after warranty has expired? How can I get it to print correctly again?

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2 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎06-12-2022 09:03 AM

HP Recommended

@SadOwner2

 

Welcome to the HP Support Community.

 

I'd be happy to help.

 

You've tried all the troubleshooting steps. This could be a hardware issue unless you've a spare black ink with you to try as a last step.

 

 

Let me know if this helps.

 

Give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers and did reply to you!

 

Thanks!

 

Have a great day! 

 


 

 


 


I am an HP Employee

View solution in original post

1 person found this reply helpful
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3 REPLIES 3

‎06-12-2022 09:03 AM

HP Recommended

@SadOwner2

 

Welcome to the HP Support Community.

 

I'd be happy to help.

 

You've tried all the troubleshooting steps. This could be a hardware issue unless you've a spare black ink with you to try as a last step.

 

 

Let me know if this helps.

 

Give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers and did reply to you!

 

Thanks!

 

Have a great day! 

 


 

 


 


I am an HP Employee

1 person found this reply helpful
Was this reply helpful? Yes No

‎06-22-2022 10:58 AM

HP Recommended

Thank you!  I've been out of town but before I left I bought new black ink that resolved the problem.

Was this reply helpful? Yes No

‎06-30-2022 05:37 AM

HP Recommended

I'm glad to hear that and you're most welcome. Do get back to us in the future for further assistance.

 

Have a nice day and stay safe!:)


I am an HP Employee

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