• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
If you're having print quality issues Click here for more tips!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎10-14-2021 01:43 PM

HP Recommended
Product: Envy 6455e

Error message E9

Tags (1)
Category:
1 person had the same question
1 REPLY 1

‎10-27-2021 05:56 AM

HP Recommended

@Newk11

 

Welcome to HP Support Community!

 

I understand that you are getting an E9 error, I am glad to assist you.

An E9 error occurs when a problem occurs during a printer firmware update.

  1. Set up the wireless setup again.

    For more information, go to Wireless Printer Setup.

  2. Touch the Information button 

    If the information page prints, the printer is back to its normal state.

    If the printer fails to print the Information page, it is still in recovery mode and needs to download the firmware again.

During recovery mode, the printer automatically downloads firmware from the cloud. Leave the printer for about 2 hours, depending on your network speed, to complete firmware download and update.

 

Hope this helps! Keep me posted. 

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.