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‎12-09-2021 01:21 PM

HP Recommended
Product: Envy 7100
Operating System: macOS 11.0 Big Sur

Envy 7100 was printing fine. Out of the nowhere it displayed cartridge problem-remove and reinstall the indicated cartridge making sure it is correctly installed. I did all the tricks from the support page including cleaning. I still get the message. 

Category:
3 people had the same question
3 REPLIES 3

‎12-15-2021 07:13 AM

HP Recommended

@Victoria1616

Thank you for posting on HP Support Community.
 

Don't worry as I'll be glad to help,

  • Have you tried updating the printer firmware? Click here to know different methods of updating printer firmware.

If you have already performed the steps from the document Ink cartridge errors: https://support.hp.com/in-en/document/c04100778 and the issue persists, it could be a hardware failure. Please reach out to the HP Support in your region regarding the service options for your printer. HP Support can be reached by clicking on the following link: www.hp.com/contacthp/
  

Hope this helps!              
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

ECHO_LAKE
I am an HP Employee

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‎12-15-2021 10:09 AM

HP Recommended

I checked, my printer is up to date.

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‎12-16-2021 03:19 PM

HP Recommended

@Victoria1616

Thank you for posting back. 

 

I appreciate your efforts! 

  • Have you tried the above troubleshooting steps? 

ECHO_LAKE
I am an HP Employee

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