Envy 7830: Print quality issues even after several cleaning attempts

[lacco1]

Hello, I am owning a 1-year old Envy Photo 7830.

Since a couple of weeks, the printing quality declined drastically.

I am using original HP cartridges. I was running a couple of different maintenance programs a couple of times, without any kind of success.

The "print quality diagnosis" shows that there is a problem with the black cartridge, but none of the programs is able to fix that.

 

What else can I do? Are there any options for manually cleaning the printer?

[Betty0610 · Accepted solution]

@lacco1

Welcome to the HP Support Community.

Do you've a spare black ink cartridge with you to check if that fixes the issue?

Let us know 🙂

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