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Envy 7858

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I have two new (ish) almost full cartridges. But the quality is terrible. I tried cleaning the cartridges. Every time I do that the reported ink level goes down!  But quality doesn’t improve 6A8EB56A-23FB-48CD-A316-53A64C012B22.jpeg

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New-ish is not the same as "new" - printer ink might be dried out?

If nothing else works, replacing the cartridge(s) should resolve the issue.


What else?

Thanks to HP Expert @Bob_Headrick for this suggestion for the Envy Photo 7855 (essentially the same model):


 I would suggest cleaning the cartridge and printer electrical contacts with a damp lint-free wipe.  A clean coffee filter works well for this.  After wiping the pads re-seat the cartridge and print a diagnostic page.  See the "wiping the cartridge contacts" section in the old document here.  The lube crystallization has not been an issue for a couple decades now, but the cleaning procedure still may apply.



Soaking the printhead can often help if the issue is a clogged printhead.  I typically recommend using a teacup with about 1" of hot water, and soak for ten minutes. 



HP Printer Home Page - References and Resources – Learn about your Printer  - Solve Problems

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Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP ENVY Photo 7858 All-in-One Printer 


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