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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
LGgirl95032
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Envy 7858

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I have two new (ish) almost full cartridges. But the quality is terrible. I tried cleaning the cartridges. Every time I do that the reported ink level goes down!  But quality doesn’t improve 6A8EB56A-23FB-48CD-A316-53A64C012B22.jpeg

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Dragon-Fur
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@LGgirl95032 

 

New-ish is not the same as "new" - printer ink might be dried out?

If nothing else works, replacing the cartridge(s) should resolve the issue.

 

What else?

Thanks to HP Expert @Bob_Headrick for this suggestion for the Envy Photo 7855 (essentially the same model):

 

 I would suggest cleaning the cartridge and printer electrical contacts with a damp lint-free wipe.  A clean coffee filter works well for this.  After wiping the pads re-seat the cartridge and print a diagnostic page.  See the "wiping the cartridge contacts" section in the old document here.  The lube crystallization has not been an issue for a couple decades now, but the cleaning procedure still may apply.

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and...

Soaking the printhead can often help if the issue is a clogged printhead.  I typically recommend using a teacup with about 1" of hot water, and soak for ten minutes. 

 

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Dragon-Fur

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