• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Seize the moment! nominate yourself or a tech enthusiast you admire & join the HP Community Experts!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.

‎01-27-2026 10:31 PM

HP Recommended

I was so frustrated with all the reset direction when you have Error Code C4EBA341. Everyone says remove the cartridges, but most of the time you cannot because they are stuck on the right, the black one is inaccessible, and any attempt to manually move it feels very much like you are going to break it. Some people managed to push for answers long enough to be told it was a hardware issue. IT'S NOT. You CAN move it! Take the color cartridge out, slide a screwdriver in front of the black cartridge and press the plastic tray it is sitting on toward the back. It will move about an inch. And THEN you can move the cartridge tray and do all the unplugging and resetting that will start it working again. One guy posted a solution where he did pretty much the same thing by taking off the side panel next to the cartridges and pushing the tray back. I think that will work, too, but I am able to get at mine by just pulling the color cartridge out.

Reply
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.