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‎11-30-2020 02:51 AM

HP Recommended
Product: MacBook Air 2019
Operating System: macOS 10.15 Catalina

I updated my printer and after that my brand new ink cassettes are a problem. The ink cassettes worked great before so probably HP in the update hade made some fishy things and not allow different manufacturer for ink. 

I got some advise fron HP about turning IPV6 off but from what i know it now IPv6 is networking settings and that is not a problem.

HP what should i do? Can you send me old firmvare or how should you solve this? Scanning etc works fine but the one year old printer with 2 weeks old ink cassettes worth 220 USD the printer suddenly cant print after update, this is ridiculously.

 

105BC2B3-DB77-4DF1-8516-E1E2319BA394_1_105_c.jpeg

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1 person had the same question
1 REPLY 1

‎12-01-2020 06:01 AM

HP Recommended

@Magic1975, Welcome to the HP Support Community!

 

We will have to downgrade the printer firmware to resolve this issue.

 

I have sent you a private message with a set of instructions to perform a reset. Kindly check the same, this might help you to resolve this issue. Check next to your profile name, you should see a little blue envelope, please click on it.  

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day!

KUMAR0307
I am an HP Employee

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