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‎01-03-2023 07:16 PM

HP Recommended
Product: HP Officejet 6600 e-All-in-One Printer - H711a/H711g
Operating System: Microsoft Windows 10 (64-bit)

I am getting an error message when a cartridge becomes close to depleted stating it is not a genuine HP cartridge. I purchased them directly from HP.COM. I also got the same error message from a genuine cartridge I purchased from Amazon that stated the vendor was HP. 

Any suggestions/ideas?

Category:
1 REPLY 1

‎01-09-2023 07:52 AM

HP Recommended

@MartinPF

 

Welcome to the HP support community.

 

I understand that you are getting cartridge error, I am glad to assist you.

Follow the steps mentioned in this HP document to fix the issue:- Click here

 

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers. 

Sandytechy20
I am an HP Employee

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