Error: Older generation cartrige

[Elpmes]

I have a printer HP office jet pro 7740 (Wide format).  Today I ran out of cyan ink and replaced it with a brand new genuine HP cartridge that I purchased about 6 months ago.  The printer gives me an error saying that I have an older generation cartridge that doesn't work in my printer.  That's **bleep** because I bought this cartridge in an 'Office Jet Value Pack 955XL' that came with the other cartridges that are currently still working fine in the printer. Not impressed HP! Bad enough you pay an arm and a leg for ink cartridges, now the printer won't let us use a brand new genuine HP cartridge because it's 6months old!!!!  I'm Livid! I've tried the troubleshooting with the virtual agent and other threads where the suggestion was to remove the power cord and wait 60 sec and re-initialize the printer which did not work.  Can you please help me solve this issue? 

[GeeNom]

solutions?? Same issue

[Kumar0307]

@Elpmes, @GeeNom Welcome to the HP Support Community! I’m here to help.

I see that you are not able to use the ink cartridge due to this error. To assist you better, I need additional information that cannot be shared on a public post.

• I've sent you a private message.
• In order to access your private messages, click the private message icon on the upper right corner of your HP community profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Let me know how it goes. 

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Have a great day! 

[SHE11]

I have the same issue - probably along with hundred others?? Can you please share the solution??