Error State : Use Setup Ink

[LKASDJFLKJSADLK]

My printer was working fine  and printing then suddenly I received an error message about using setup cartridges. I went to Target and bought new ink to see if it would override this message. Didn't work. I bought another 2 ink cartridges and no avail. Is there something to get the printer out of the error state?

[Irfan_06]

Hi @LKASDJFLKJSADLK,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to help you.

I see that you are facing an issue with your printer that has an ink cartridge error.

A) Please follow the steps below to perform a power drain.

1) Take out the cartridges

2) Unplug the power cord from the printer & wall.

3) Press and hold the power button down for 15 seconds and release the power button, wait for about 30 seconds.

4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not into a surge protector.

5) Insert the cartridges back into the printer.

Remove the cartridges > Unplug the power cord > Wait for 30 seconds > Plug the power cord back in > Insert the cartridges

B) Kindly refer to the steps on this link to update the printer firmware and let me know if that resolves the issue.

C) Refer to the steps on this link to further troubleshoot.

D) If the issue still persists, refer to the steps on this link to restore factory defaults and let me know if that resolves the issue.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a good day

Irwin6

HP Support

[LKASDJFLKJSADLK]

Step A: Completed, printed an info page, tried to print a second page and recieved error 

Step B: Firmware is up to date, see attached 

Step C: completed and still in error stage stating the printer needs SETUP cartridges. I do not have SETUP cartridges

Step 😧 completed, no avail. 

[LKASDJFLKJSADLK]

[Irfan_06]

Hi @LKASDJFLKJSADLK,

I am sorry to hear that the above steps did not help much but i do appreciate your efforts in performing the troubleshooting steps.

Please follow the below steps to fix the issue if you have performed a reset on the printer by using the link.

https://support.hp.com/us-en/document/ish_9170867-9170913-16

A) Uninstall the printer software by following the steps from this link and restart the devices.

B)  Install the printer software by clicking on the link again and let me know if that resolves the issue.

Note: Enable Bluetooth for an HP Smart app setup: Enable Bluetooth on your computer or mobile device so that HP Smart can detect the printer during the setup.

Refer to this link for more information related to the issue.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a good day

Irwin6

HP Support