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‎01-11-2024 10:11 AM

HP Recommended
Product: HP OfficeJet 5255 All-in-One Printer
Operating System: Microsoft Windows 10 (64-bit)

Hello, I have tried all the tips and I am still getting the error. They are brand new cartridges. Could they be defective? Thank you!

 

Category:
5 REPLIES 5

‎01-11-2024 10:39 AM

HP Recommended

Are they HP Brand ink? HP Printers only work with cartridges fitted with the HP chipset

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‎01-11-2024 10:44 AM

HP Recommended

Yes they are and brand new! Thank you for the speedy reply!

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‎01-11-2024 10:46 AM

HP Recommended

Of course! Could you tell me what the specific error you're recieving is?

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‎01-11-2024 10:51 AM

HP Recommended
Spoiler
 

Here; try using this link to troubleshoot: https://support.hp.com/us-en/document/ish_1721989-1461843-16

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‎01-11-2024 11:43 AM

HP Recommended

No luck - nothing. they are HP cartridges from Amazon like I always buy. They have never been used.

 

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