Error code 11 shows in printer

[TM1987]

I want fix the error code 11 on HP MFP M 180n

[Raj_05]

Hi @TM1987,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

Error code 11 on an HP MFP M180n printer typically indicates a paper jam. Here are some steps you can take to troubleshoot and fix the issue.

Check for Paper Jams:

• Open all doors and trays to inspect for any paper jams.
• Carefully remove any jammed paper. Be sure to follow the manufacturer's guidelines for removing paper jams.

Inspect Paper Path:

• Ensure that there are no obstructions in the paper path. Look for any torn pieces of paper, staples, or other foreign objects that may be causing the jam.

Check Sensors:

• Many printers have sensors that detect the presence of paper. Make sure these sensors are not blocked or damaged.

Reload Paper:

• If the paper was improperly loaded, reload it following the printer's guidelines. Make sure the paper is aligned and not wrinkled.

Reset the Printer:

• Turn off the printer, wait for a few seconds, and then turn it back on. This may clear the error.

Update Firmware:

• Check if there are any firmware updates available for your printer. Updating the firmware can resolve certain issues.

Check for Hardware Issues:

• If the issue persists, there may be a hardware problem. 

I hope this helps.

Take care and have a good day.

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Alden4

HP Support