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‎08-22-2025 07:58 AM

HP Recommended

I’ve had this printer all of four weeks and used it half a dozen times. I now keep getting this error message. Gone through the steps suggested (factory reset etc). Unable to log an issue with support as it’s saying my serial number is incorrect. Which isn’t! Getting very frustrated

1 REPLY 1

‎08-24-2025 07:21 AM

HP Recommended

Hi @DCK71,

 

Welcome to HP Support Community!  

 

Thank you for reaching out regarding your printer. 

 

We understand how important it is to have your device functioning properly, and we're here to assist you.​

 

To ensure your device receives the appropriate care, we recommend visiting an authorized HP service center. Our certified technicians can provide a thorough diagnosis and offer the best solutions to address the issue.​

 

You can locate the nearest HP service center using our Service Center Locator:​

 

🔗 HP Service Center Locator

 

If you need further assistance or have any questions, please don't hesitate to contact us.​

 

Best Regards,

Kuroi_Kenshi
I am an HP Employee

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