Error ink cartridge

[Raruma13]

I replaced the ink cartridges with official ones, and the printer tells me there's a problem with one of them (the yellow one). Supply system problem AND HP OfficeJet Pro 9010e printer

[Max3Aj]

@Raruma13, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 
Here's a step-by-step guide to help resolve the "Supply System Problem" with the yellow ink cartridge on your HP OfficeJet Pro 9010e printer:

Reset the Printer

• Turn off the printer using the power button.
• Unplug the power cord from the printer and the wall outlet.
• Wait for 60 seconds.
• Plug the power cord directly into a wall outlet (avoid power strips).
• Turn the printer back on.

Check the Yellow Cartridge

• Open the ink cartridge access door.
• Remove the yellow cartridge.
• Inspect the vent area on top of the cartridge. If there's any orange pull-tab, remove it.
• Use a paperclip or pin to gently clear any adhesive or debris from the vent.

Reinstall the Cartridge

• Reinsert the yellow cartridge into its color-coded slot.
• Press down until it clicks into place.
• Repeat for other cartridges if needed.

Use Genuine HP Cartridges

• Ensure you're using genuine HP ink cartridges. Non-HP or refilled cartridges can trigger errors.
• You can verify cartridge authenticity here: HP anti-counterfeit | HP® Official Site

Update Printer Firmware

• Go to your printer’s control panel or HP Smart app. HP Smart
• Check for firmware updates and install if available. Official HP® Support

Replace the Cartridge (if needed)

• If the issue persists, try replacing the yellow cartridge with a new genuine HP one.

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

Max3Aj

HP Support