Error message - Remove and reinstall cartridge

HedonDave · ‎11-29-2020

Printer error message "Remove and reinstall cartridge". I've removed and replaced the cartridge. Clean the contacts. Shutdown the power - all as advised by the HP on-line virtual help assistant. I'm sure that all is needed is a replacement cartridge (had similar problem with the colour cartridge 6 months ago and this resolved the problem). Can't find anywhere to contact HP support direct. Very frustrating. At this rate I will be buying a new printer and it won't be HP!

lesleyb32 · ‎11-29-2020

I have the same issue, HP Envy 6234 black cartridge , I have removed and cleaned it twice. Did you ever get a contact number for them?

Julian65 · ‎11-29-2020

I also have the same problem with a HP Envy 6234 black cartridge.

Followed the virtual agent about removing cartridge, cleaning contacts, etc. Still the same.

I pay monthly for instant ink and cannot find someone to actually speak to. I just think it is a faulty cartridge and need a new one.

Error says cartridge problem with the black

HedonDave · ‎11-30-2020

Try 0207 660 6027. The only way I got this number was to try enrolling as a new customer using the Virtual Helpdesk and pretend I was having problems - they gave me a number! Within a few minutes of calling I was directed to the HP Ink Helpdesk and they have arranged to send a new cartridge. Hopefully problem solved.

lesleyb32 · ‎11-30-2020

I messaged them on Whatsapp. I had to explain what was wrong several times but we finally got there and they are sending me a new cartridge

Good luck

Julian65 · ‎11-30-2020

Would you mind sending their WhatsApp number or where I can actually find it.

Really annoyed with their virtual assistant, very poor and you end up going in a loop.

Thanks

lesleyb32 · ‎12-03-2020

The virtual assistant is awful isnt it! I got through to HP Support Ireland number on my phone is[personal info removed.]

Hope this helps.

I originally clicked the bottom link on the contact us page I had the option of that or Facebook

Lesley

moxie26 · ‎12-03-2020

That's a Maine disconnected phone number

moxie26 · ‎12-03-2020

It's not a cartridge issue. I got it on a black cartridge that was installed for about a month and then went bad, and I got the same message on my color cartridge that was empty. And these clowns hide from us and their problems. They ought to be ashamed.

lesleyb32 · ‎12-03-2020

It’s the number that shows on my WhatsApp so not sure why, as I said I clicked the contact button on the HP website and then clicked whatsapp so didn’t actually put a number in.