• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
If you're having print quality issues Click here for more tips!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎11-25-2022 03:50 PM

HP Recommended
Product: HP Envy 4502
Operating System: Microsoft Windows 10 (64-bit)

I replaced the HP 61 color ink cartridge in HP Envy 4502 printer.  Printer worked for a few days then displayed ERROR MESSAGE.  Ink Cartridge problem. The following ink cartridge must be replaced.  Now I cannot print anything.  HP Smart app ink level display shows color cartridge as blank with dashed red line outline.  Scan works but nothing else.  I do not want to go out and spend $32 for a replacement cartridge and end up throwing out the printer and new cartridges if that doesn't work.  Any suggestions before I go out looking for new printers.

Category:
2 REPLIES 2

‎11-29-2022 05:59 AM

HP Recommended

@JohnB31

 

Welcome to the HP support community.

 

I understand that you are getting cartridge error, I am glad to assist you.

Follow the steps mentioned in this HP document to fix the issue:- Click here

 

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

Was this reply helpful? Yes No

‎12-07-2022 09:33 AM

HP Recommended

Document at link did not resolve the problem with my printer.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.