Error message: inktcartridges donnot communicate well with the printer

[LucDeLey]

Printer shows Error message: "Cartridges donnot communicate well with the printer. Replace them if the problem persists".
(in Dutch: "De aangegeven cartridges communiceren niet goed met de printer. Vervang de cartrigdes als dit probleem zich bijft voordoen".

1) till now the cartridges worked well; they have not been replaced

2) I have an 'inkt plan' at HP; so they should send me new cartridges if I need to replace the other ones.

Any suggestions?

Tx a lot in advance!

[sandytechy20]

@LucDeLey

Welcome to the HP support community.

I understand that you are getting a cartridge error, I am glad to assist you.

Reset the printer

Reset the printer to recover from printer errors or failures.

• If your printer has a rechargeable battery, remove it.
• With the printer turned on, disconnect the power cord from the printer.
• Unplug the power cord from the power source.
• Wait 60 seconds.
• Reconnect the power cord to a wall outlet and to the printer.
• NOTE:HP recommends plugging the printer directly into a wall outlet.
• Turn on the printer to complete the reset.

Clean the ink cartridge and carriage electrical contacts

• Remove any debris or buildup from the contacts on the cartridges and in the carriage.
• Open the door or lid to the cartridge access area. Wait until the carriage stops moving before continuing.
• Remove the cartridge indicated in the error message from the carriage.
• Carriages with cartridge latches: Open the latch, and then pull the cartridge up and out of the slot.
• 
• Carriages without cartridge latches: Gently press down on the cartridge to release it, and then pull it out of the slot.
• 
• Holding the cartridge by the sides, remove any protective tape that still might be on the contacts.
• CAUTION: Do not touch the ink nozzles or the copper-colored electrical strip. Touching or trying to remove these parts can result in clogs, ink failure, and bad electrical connections.
• 
• Lightly dampen a lint-free cloth with distilled water, and then wipe the copper-colored contacts on the cartridge.
• 
• Lightly dampen a lint-free cloth or swab with distilled water, and then clean the electrical contacts in the carriage.
• 
• Wait 10 minutes for the contacts to dry, and then reinsert the cartridge into its color-coded slot.
• Repeat these steps for the other cartridge if it was indicated in the error message.
• Close the door or lid to the cartridge access area.

Refer to this HP support document for further assistance:- Click here

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.