Error message of “one or more cartridges appear to be damaged. Remove them and replace with new

[DM19841]

Error message of “one or more cartridges appear to be damaged. Remove them and replace with new cartridge.”  The cartridge in question is Cyan and I bought a new HP cartridge it still gives the error message.  The virtual assistant did not help as I checked for updates and also unplugged the device for 60 seconds.  Are there any other ways to troubleshoot this problem as I am only trying to use black ink and cyan doesn’t even matter? 

[KrazyToad]

@DM19841

Welcome to HP Support Community

I appreciate all your efforts and expertise in troubleshooting this issue

Please contact HP Support in your region for replacement cartridges

1) Click on this link - www.hp.com/contacthp/ 
2) Select your product type below.
3) Enter the serial of your device. 
4) Select the country from the drop-down. 
5) Select the chat or get phone number options based on your preferences. 
6) Fill the web-form and proceed further

Thank you

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