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‎04-28-2022 02:13 PM

HP Recommended
Product: HP OfficeJet 4655 All-in-One Printer
Operating System: macOS 12.0 Monterey

I purchased new HP 63XL cartridges for my printer. The black was fine, but when I inserted the color cartridge, I received the error message: "The indicated cartridges are not intended for use in this printer." 

 

I tried unplugging the printer, letting it sit 60 seconds (I later tried the same procedure, letting it sit 10 minutes unplugged after reading another article about this issue), plugged it back in, reinstalled the cartridge, and same problem.

 

I checked for new firmware; I already have the latest installed.

 

I cleaned the ink cartridge and the electrical contacts in the printer as instructed by the virtual assistant here.

 

Nothing has worked.

 

The printer was working fine until this happened.

 

Is there anything else I can do?

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