• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
If you're having print quality issues Click here for more tips!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎11-30-2024 12:08 PM

HP Recommended
Product: HP OfficeJet Pro 9015 All-in-One Printer
Operating System: macOS 12.0 Monterey

I now get an error message that my ink cartridge K is a continuous supply version but not compatible, The ink cartridge was not changed and has been working fine since its installation months ago., until now. Error cannot be cleared, reinstalled cartridge several time. Turn printer off several times. Nothing works. Printer has been turn off since last use, so no power issues could be the cause.

Category:
1 REPLY 1

‎12-03-2024 08:45 AM

HP Recommended

Hi @Ramondo67,

 

Welcome to the HP Support Community. 

 

I'd be glad to help you! 

 

  • The printer does not print and displays the following error message on the printer control panel:
  • Incompatible Cartridges. This Printer is Not Designed to Use Continuous Ink Systems.
  • To resume printing, remove the continuous ink system, and then install genuine HP (or compatible) ink cartridges.
  • Ink cartridges require periodic servicing by printer hardware to maintain good print quality and avoid damage to the printer. Attaching an aftermarket product to the printer’s ink delivery system, such as a continuous ink system, affects ink cartridge servicing and other printer functions and voids the HP limited warranty.

 

Keep me posted for further assistance

 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Nal_NR-Moderator
I am an HP Employee

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.