Error message says to Use New Cartridges for startup. Printer is 3 years old

[Traci175]

Printer keeps giving me an error message to Use New Cartridges for start up.  Printer is 3 years old.  I went ahead and put new cartridges in and I still get the same error??

[Jay_G24]

Hi @Traci175, 

Is the printer asking for setup ink cartridges?

If yes, We would have to perform an OOBE reset on the printer to bypass the error

• The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.

• In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community. 

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[Traci175]

Yes it is saying that New, unused cartridges must be used for startup.