Error message with colour cartridge

[Avengers2021]

I'm signed up to Instant ink but my colour cartridge has run out and is coming up with an error message and will not report that its empty to instant ink. So they can't send me another ink cartridge as my printer can't communicate that it's empty.  I've tried cleaning the cartridges but to no avail. Is there a way I can order more ink through instant ink? 

Thanks

[Kumar0307]

@Avengers2021, Welcome to the HP Support Community! I’m here to help.

As the issue is related to Instant ink cartridges, I need more information to help you out.

Since the instant ink account details are confidential, please send me the required information via private message.

I am sending you a private message with the information required.

• In order to access your private messages, click the private message icon on the upper right corner of your HP Community profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Let me know how it goes. 

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