Error messages regarding ink cartridge is low or empty after I install new ones

[suecysa]

I keep getting an error message saying that my ink is low after I install new cartridges

[Hawks_Eye]

Hi @suecysa 

Welcome to the HP Support Community!

Thanks for posting your query! We're here to help you get back up and running.

It’s frustrating when a printer insists that new cartridges are low on ink. This issue with your HP OfficeJet Pro 8710 could be due to a cartridge recognition error, firmware issue, or clogged printheads. Here’s how to troubleshoot:

 

Check Cartridge Compatibility

• Ensure you’re using genuine HP 952/952XL cartridges (or the correct regional equivalent).
• Third-party or refilled cartridges may trigger supply errors.

Remove and Reinstall Cartridges

• Take out all cartridges, turn off the printer, and unplug it for 60 seconds.
• Reinstall the cartridges one by one, ensuring they are properly seated.

Clean Cartridge Contacts

• Remove the cartridges and gently clean the gold contacts with a lint-free cloth.
• Also clean the printhead contacts inside the printer.

Perform a Hard Reset

• Turn off the printer and unplug it.
• Hold the power button for 30 seconds to drain residual power.
• Plug it back in and turn it on.

Update Printer Firmware

• HP regularly releases firmware updates that may resolve cartridge recognition issues.
• Follow this guide for instructions on updating your printer firmware.

Run HP Print and Scan Doctor (For Windows Users)

• Download and run HP Print and Scan Doctor to diagnose cartridge-related problems.
• Get it here.

Watch a Step-by-Step Ink Replacement Guide

• HP has a helpful video tutorial on replacing ink cartridges correctly here.

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Take care, and have an amazing day!

Regards, 

Hawks_Eye