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‎12-12-2020 01:31 PM

HP Recommended
Product: hp envy 5500
Operating System: macOS 10.14 Mojave

The message on the printer says to remove and reinstall indicated cartridge making sure it is correctly installed. I did that-actually I put in new ink cartridges in both color and black. The message did not change.

Another issue is that it seems that since it's out of warranty HP will not provide any customer service...is this true?

I am not able to get thru to a human-I am so frustrated by this.  Not a way to win loyalty with your customers.

 

Category:
1 person had the same question
1 REPLY 1

‎12-23-2020 09:03 AM

HP Recommended

@trl710

 

Welcome to HP Support

 

I understand your concerns and frustration

 

I will escalate your case to HP's regional escalation team and a case manager will reach out to you
 

Please check your Inbox for more details

 

Thank you

KrazyToad
I Am An HP Employee

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