Error with new 62XL black not communicating with HP Envy 7645 printer

[Kevin536]

Replaced new HP C2P05A HP 62 XL cartridge on HP Envy 7645 and receive message on  printer cartridge not communicating with printer, replace cartridge.  I have tried all the recommended fixes, but none have worked.  How do I get a replacement for the defective cartridge?

[Garp_senchau]

@Kevin536, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

If your HP Envy 7645 printer is displaying a message indicating that the ink cartridge is not communicating with the printer, you can try the following troubleshooting steps:

Power Cycle the Printer:

• Turn off the printer and disconnect the power cord.
• Wait for about 60 seconds, then reconnect the power cord and turn the printer back on.

Check the Ink Cartridges:

• Ensure that the cartridges are properly installed in their respective slots. The tri-color cartridge goes in the left slot, while the black cartridge goes in the right slot.
• Remove the cartridges, check the copper-colored contacts, and make sure they are clean and free from any residue. Do not touch the nozzles or contacts.
• Reinsert the cartridges firmly until they snap into place.

Align the Ink Cartridges:

• After installing or reseating the cartridges, align them using the printer's maintenance tools. You can find this option in the printer's control panel under Setup > Printer Maintenance > Align Printer.

Use Genuine HP Cartridges:

• Ensure that you are using genuine HP ink cartridges. Non-HP cartridges may not communicate properly with your printer.

Update Printer Firmware:

• Check for any available firmware updates for your printer model. Updated firmware can resolve communication issues and improve printer performance.

Reset the Printer:

• If the problem persists, you may try a printer reset by following the instructions in your printer’s manual or online support page.

Also, I suggest you refer to this guide: HP ink cartridge issues including, incompatible, missing and not recognized errors | HP® Support

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards,

[Kevin536]

I have performed all those steps, but it did not correct the issue.  I installed a different ink cartridge and it recognized it and worked immediately.  I need to get the bad ink cartridge replaced.  How do I do that?

[Garp_senchau · Accepted solution]

Hi @Kevin536, 

Thank you for your response.

Could you please let me know where you purchased these cartridges? Additionally, I would appreciate it if you could share the invoice along with images of the cartridges clearly showing the serial numbers and expiry dates. Kindly send these via private message.

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards,